Student Grievance Policy
Grievance and Discrimination Complaint Procedure
The grievance procedure is designed to provide a structured process by which a student’s grievance is evaluated and resolved at the school level. No adverse actions will be taken by any school employee as a result of the student’s notification of the grievance. All parties to a grievance should maintain confidentiality. The first grievance procedure process is for the student to resolve any problem through informal communication with the parties involved. Should the student not receive satisfaction with the response or solution provided, he/she may present the grievance to the School Director. Should the student’s grievance remain unresolved, the student should discuss the problem with the School President. Avicenna will make every effort to resolve complaints reasonably and promptly.
Complaints are defined as any student concern regarding the school programs, services, or staff. A student who has a concern about a school-related issue is encouraged to schedule a conference with the school director to find resolution. If an issue is not resolved to a student’s satisfaction through the conference, the student can file a formal complaint in writing with the school director who will formally investigate the complaint, take appropriate action, and provide a written response to the student by the 10th business day after the day the formal written complaint is received by member of the school faculty or staff. Note: a conference with the director is not required before a student files a formal written complaint.
Notification of Complaint to the Texas Workforce Commission
A student who is dissatisfied with the school director’s response can file a complaint with the Texas Workforce Commission:
Texas Workforce Commission
Career Schools and Colleges, Room 226T 101 East 15th Street
Austin, Texas 78778-0001
Phone: (512) 936-3100
Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at texasworkforce.org/careerschools.
